Shipping Policy

1. Shipping Policy

1.1 Where we ship

Velmirea offers worldwide delivery. The destinations available for a particular order will be displayed during checkout.

Certain countries or regions may occasionally be unavailable because of carrier restrictions, customs regulations, international sanctions or other circumstances beyond Velmirea’s reasonable control.

1.2 Shipping cost

Shipping costs are calculated according to the destination, selected delivery method and order details. The applicable shipping charge will be clearly displayed during checkout before the customer confirms and pays for the order.

If an express or premium delivery service is available, its price will also be displayed at checkout.

1.3 Processing and delivery estimates

Orders are prepared after payment has been authorised. The estimated delivery window applicable to an order will be displayed at checkout or included in the order confirmation. Delivery dates are estimates rather than guaranteed dates unless Velmirea expressly agrees otherwise in writing.

Orders placed on weekends or public holidays may begin processing on the next working day. Delivery may take longer during promotional periods, public holidays, customs checks, severe weather, carrier disruption or other circumstances outside Velmirea’s reasonable control.

1.4 Order tracking

When tracking is available, the customer will receive a shipping confirmation containing the relevant carrier and tracking information. Tracking details may take some time to update after dispatch.

1.5 Address accuracy

Customers are responsible for providing a complete and accurate delivery address. If an address error is identified before dispatch, the customer should contact Velmirea immediately through the store’s Contact page. We cannot guarantee that an address can be changed after an order has entered fulfilment.

If a parcel is returned because the address was incorrect, incomplete, refused or unclaimed, Velmirea may charge the reasonable cost of reshipping it, where permitted by law.

1.6 Customs, import VAT and duties

International orders may be subject to import VAT, customs duties, clearance fees or other local charges. Unless checkout expressly states that these amounts are included, they may be collected from the recipient by the carrier or local customs authority.

Customers are responsible for checking the import and customs requirements applicable to their destination before placing an order.

1.7 Delayed, lost or damaged parcels

If an order is significantly delayed, appears lost or arrives damaged, the customer should contact Velmirea as soon as possible through the Contact page and provide the order number.

For visible transport damage, photographs of the parcel, shipping label and product may be requested to help resolve the issue with the carrier.

Nothing in this policy limits the customer’s mandatory legal rights when goods are not delivered, arrive damaged or do not conform to the contract.